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Frequently Asked Questions
Orders and Shipping
To be certain your items are packed with care, we generally ask for 2 business days to process each order before it ships (this includes expedited shipping). Orders with a total value exceeding $75 will qualify for free standard shipping if delivered to addresses in the U.S. Standard shipping typically takes 3-7 business days once received by the shipping company, and expedited orders arrive in 2-3 business days depending on your location.
For more information, review our Shipping Policy.
To meet our customer's needs, we offer the following expedited shipping options:
- USPS Priority Mail
- USPS Priority Mail Express
Baldwin Baby Company will not be responsible for delivery delays due to unforeseen circumstances outside our reasonable control, such as delays due to severe weather, natural disasters, or strikes.
For more information, review our Shipping Policy.
Orders with a total value exceeding $75 will qualify for free standard shipping if delivered to addresses in the U.S. Orders that qualify for free shipping will be sent via USPS's Ground Advantage. Shipping charges and delivery timelines will be calculated and displayed at checkout for orders under the free shipping threshold.
For more information, review our Shipping Policy.
Orders with a total value exceeding $75 will qualify for free standard shipping if delivered to addresses in the U.S. Orders that qualify for free shipping will be sent via USPS's Ground Advantage. Shipping charges and delivery timelines will be calculated and displayed at checkout for orders under the free shipping threshold.
For more information, review our Shipping Policy.
Once your order is processed, you will receive emails to track your order's journey.
We strive to ship orders as soon as possible. We cannot guarantee cancellations or changes prior to shipment. Please contact Customer Service with your order number as soon as possible to see if we can cancel on our end.
Gift cards are delivered via email. You can either send it directly to the recipient or yourself and you can print it out for a personal touch!
There are currently delays happening across all shipping carriers. While we are working hard to make sure you receive your order as soon as possible, arrival times are not guaranteed.
For more information, review our Shipping Policy and Refund Policy.
Missed a sale? Don't worry! If your order was placed before a scheduled sale (Black Friday, Christmas, Mother's Day, etc.), we're unable to offer price adjustments. However, if you made a purchase within 5 days before a surprise sale, we're happy to adjust the price for you. Please keep in mind that all promotions depend on item availability.
Also, just a heads-up, promotional codes can't be used in combination with other discounts on already reduced items.
If you're wondering whether your purchase qualifies for a price adjustment, please don't hesitate to contact our friendly customer support team at support@baldwinbabyco.com. We're here to help!
At this time, we do not ship outside of the United States.
Payments
American Express, Apple Pay, Diners Club, Discover, Meta, Google Pay, Mastercard, PayPal, Shop Pay, Venmo, Visa
Return Policy
Our return policy allows you 30 days from the receipt of your item to initiate a return, provided the item is in its original condition and packaging, with tags intact. For details on how to start a return, eligible items, and other conditions, please visit our Refund Policy page. Returns must be approved and sent to our designated address to be processed. For any queries about returns, please contact us at returns@baldwinbabyco.com.
Product Care
Use a damp cloth to spot-clean the interior and exterior of your diaper bag. This easy upkeep ensures that your bag remains looking pristine and stylish for all your parenting adventures.
Machine wash your baby blankets on a cold, gentle cycle to maintain its softness and delicate print.
Lay flat to dry. If wrinkles are a concern, a quick steam or cool/warm iron will have it looking pristine.
Do not use of bleach, dryer sheets, and fabric softeners. Dry cleaning is also approved.
Unpacking: We've thoughtfully folded your diaper caddy for its journey to you. Once it arrives, simply unfold and shape it to your liking. Stuffing it to shape can help it regain its perfect form. Lightly steaming any creases can do the trick
Cleaning: Simply spot clean with a damp cloth.
Unpacking: We've thoughtfully folded your rope basket for its journey to you. Once it arrives, simply unfold and shape it to your liking. Stuffing it with blankets and pillows can help it regain its perfect form. Lightly steaming any creases can do the trick.
Cleaning: For small touch-ups, simply spot clean with a damp cloth. Hand wash or machine wash your rope basket gently. If using a machine, place the garment in a bag for protection. Air drying is recommended; however, if needed, use a delicate cycle in the dryer.
Machine wash our bandana bibs on cold to preserve the colors and fabric integrity
Lay the bibs flat to dry to maintain their shape and softness
Iron on cool, if desired
Refrain from using bleach to ensure the longevity of the patterns
Product Info
To stay updated on our latest product releases, restocks, sales, and exclusive tips & tricks, the best way is to sign up for our newsletter. Our subscribers always get the news first, straight to their inbox. Plus, you’ll get 15% off your first order. Sign up at the bottom of this page! We promise to keep your inbox clutter-free with only the most important updates.
Another great way to stay informed is by following us on social media. We regularly post updates about new products and promotions, so you’ll never miss out.
Yes! When you sign up for our email newsletter list or SMS alerts, you will get a unique one-time code for 15% off your first purchase. Sign up at the bottom of this page!
All of our products are manufactured in China by companies that uphold safe and ethical work standards. We take great pride in ensuring our manufacturing partners share our commitment to quality and integrity. Additionally, every product, design, and pattern is carefully crafted by us right here in the United States. By combining global manufacturing with American design, we deliver unique and high-quality products to our customers.
The Lillian Diaper Bag – Water Resistant Vegan Leather
The Daphne Diaper Bag – Water Resistant Vegan Leather
The Morgan Diaper Bag – Water Resistant, Durable Polyester Fabric & Vegan Leather
All of our blankets are made from 100% polyester feather yarn (super strong and resistant to stretching and wrinkling, wash easily and dry quickly, durable, and soft to touch)! They are Azo Free, no formaldehyde, low cadmium (EU standard of quality).
Felt diaper caddies – 100% Polyester and vegan leather
Rope Basket – Corn husk & cotton rope
All of our bibs are fluorescence & formaldehyde free absorbent 100% organic combed cotton on the front layer with an ultra-soft moisture-wicking polyester fleece backing to keep baby safe, comfortable, and dry. Double-breasted closure snaps are made from nickel-free alloy.
General
You can use our Contact Us form or send us an email at hello@baldwinbabyco.com.
As a mother (now for 5+ years), Mackenzie the founder of Baldwin Baby Co, struggled to find stylish, mature-looking items that fit her style and boosted her confidence. So her and her husband, Trae, started what they thought was a far fetched dream in 2019 but finally took things into their own hands and founded Baldwin Baby Co in 2023. Read more about Baldwin Baby Co on our About Us page.
You can leave a review on our website or Facebook. About 7 days after you receive your order, we will send you an email with an easy way to leave a review. Alternatively, you can visit our website and click "Leave a Review" on the product page. You can also head over to our Facebook page and leave a review there!
Leaving a review is incredibly important for small businesses like ours. Your feedback helps us improve our products and services, and it also helps other customers make informed decisions. Plus, it supports our growth and allows us to continue providing you with the best products and experiences. We truly appreciate your time and effort in sharing your thoughts!